Work History
Office Manager
Kumon Math & Reading Center of Schertz, TX
January 2019 - Present
Manages daily operations including client services, employee support, and student instruction.
Collaborates with owner on creating and implementing employee training programs.
Processes all employee files and regular accounting such as payroll.
Patient Service Specialist
The Ear Institute of Texas
January 2018 - January 2019
Managed main check-in window at large ENT clinic.
Answered on average one hundred calls per day, documented and delivered messages.
Trained new front desk staff on policies and procedures.
Front Desk Associate
Love To Swim School
June 2016 - September 2017
Scheduled an average of one thousand guests a month, frequently working with specific scheduling needs and requests.
Enrolled new guests, thoroughly explaining fees and policies, while contributing to monthly enrollment goals.
Managed high volumes of incoming and outgoing phone calls including scheduling, enrolling, and follow-up calls, using proper greetings and etiquette.
Handled guest account inquiries, including payment issues, schedule conflicts, and complaints.
Aided in training of new employees.